At Jewyo, we offer complimentary 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or full refund. For eligible orders, our return, exchange, and resize policy timelines begin when your purchase is available for shipment or pickup. We take pride that our jewelry is produced with exceptional standards.
Jewyo is proud to offer free return shipping on all ring, loose gemstone, and finished jewelry orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
Jewyo is proud to offer free return shipping on all ring, loose diamond, loose gemstone, and finished jewelry orders. We will provide the free FedEx return shipping label, so that your return process is seamless and easy.
picWithin 60 days of when your purchase is available for shipment or pickup for our US, Canadian, UK, and Australian customers, we also offer one complimentary resizing for our standard ring styles with free shipping both ways. Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. Outside of the 60 day complimentary resize period, rings can be resized for a fee when within the jeweler’s recommended sizing range. If you purchased an Extend Protection Plan with your ring, you are covered for free resizes outside of this 60 day period. If you need to file a claim for a resize, please contact the Extend Customer Care Team through the Extend Claims Portal or via phone at 0123456789. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. For orders shipped outside the US, Canada, the UK, and Australia we do not offer free ring resizing or free returns due to potential taxes being levied. For more information, please don't hesitate to call to speak to a jewelry consultant at 0123456789.
Please note that returned items must be in unworn condition and accompanied by all original documentation. While engraved rings are eligible for return and exchange, they are subject to a $40 fee for removing the engraving. The following orders are nonreturnable: fine jewelry items that have been personalized (such as nameplates); rings that have been modified or resized; items that have previously been exchanged; layaway orders after 30 days from purchase; and custom designed jewelry. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return / exchange period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from one of our showrooms, our 30 day return / exchange period begins on the date that your order is available for pick up.
To maintain the high quality of our pieces and keep our prices competitive, Jewyo does not allow multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. If an order is suspected as a comparison purchase, the items may not be eligible for our return policy.
How To Return An Order
1. Obtain the Return Shipping Authorization Code:
Contact us at 0123456789 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning. (Please note that the free FedEx return shipping label only applies to ring, loose diamond, and loose gemstone order from the US, Canada, UK, and Australia.)