Our Commitment to Accessibility
Jewyo is one of the fastest growing ecommerce jewelers in the world, and the leader in ethical origin fine jewelry. We are on the lookout for bright, motivated candidates who are eager to make an impact from day one and grow with a team of passionate and kind people!
Jewyo is committed to making our website’s content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at accessibility@jewyo.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.
Free Lifetime Manufacturing Warranty
We stand behind the quality and craftsmanship of our jewelry. Jewyo offers a free lifetime warranty against manufacturing defects on all Jewyo fine jewelry. This warranty does not apply to our collection of estate and vintage jewelry, since these pieces were not manufactured by Jewyo.
If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece. Customers in the US, CAN, AUS, and UK will receive free return labels. For customers outside of those countries, a $50 deposit will be taken before the shipment of your item to Jewyo for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
Repair or service performed by a jeweler other than Jewyo will void the warranty. Jewyo will replace any damaged fine jewelry within 60 days of purchase. Outside of those 60 days, Jewyo will replace fine jewelry pieces under $1,000 in value. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
